Quick overview
Job description
About the Role
Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across a portfolio of enterprise customers, with a focus on renewals and expansion rather than new logos.
What You'll Do
Manage enterprise customer relationships from production launch through renewal across a portfolio of accounts.
Forecast, negotiate, and close renewals while identifying expansion opportunities within each account.
Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to support account growth and transition renewal ownership.
Use usage data and adoption dashboards to build customer business cases for moving pilots into production and expanding use cases across teams.
Lead executive business reviews and help establish the enterprise account management function.
Identify customer blockers and share them with Product and Engineering, connecting improvements to retention and revenue impact.
What We're Looking For
Two to seven years of enterprise account management or customer success experience at B2B software companies.
Demonstrated ownership of renewal and expansion targets for multi-stakeholder enterprise accounts, including a double-digit account portfolio or a $3 million to $4 million ARR portfolio.
A record of growing accounts and closing renewals, with measurable revenue results.
Experience with CRM platforms, usage analytics dashboards, and APIs; familiarity with AI, LLMs, or voice AI is beneficial.
Strong executive communication and commercial negotiation skills, with comfort in a fast-paced, in-person startup environment.
Experience with usage-based pricing, call center-intensive industries, or a computer science background is a plus.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.
Location
On-site in Redwood City, California.