Why This Role Stands Out
This role offers a fantastic opportunity to shape critical ITSM processes and drive impactful improvements within a reputable company, perfect for a proactive individual passionate about service delivery and knowledge management. You'll thrive here if you enjoy collaboration, process optimization, and contributing to a well-defined service catalogue, with the flexibility of a hybrid work model supporting your work-life balance. Embrace this chance to enhance your skills and make a significant contribution!
Quick Overview
Job Description
Datacom is seeking a Service Catalogue Manager to lead the design and ongoing improvement of the ITSM Service Request Catalogue from Sydney. You will work with IT teams and business stakeholders to ensure clear definitions, accurate categorisation, and accessible service requests within governance frameworks.
You will contribute to knowledge management, process automation, and alignment with ITIL best practices while supporting a flexible work model that balances in-person and remote
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