ServiceNow Developer - Active Public Trust

Position Title: ServiceNow Developer
Client: Federal Government Agency
Clearance Requirement: Ability to obtain and maintain a Public Trust clearance
Employment Type: Contract
Work Location: Remote

Public Trust Clearance is required

We are seeking an experienced ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and workflows supporting a federal government client. The ideal candidate will have strong hands-on experience with the ServiceNow platform, IT Service Management (ITSM), workflow automation, integrations, and application development, with an understanding of federal IT security, compliance, and operational requirements.

The candidate must be eligible to obtain and maintain a Public Trust clearance and be able to successfully complete the client's background investigation and onboarding requirements.

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications, modules, forms, workflows, and business rules based on business and technical requirements.

• Develop and maintain ServiceNow solutions across ITSM, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.

• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer workflows, and Service Catalog items.

• Develop and maintain integrations between ServiceNow and external enterprise systems using REST/SOAP APIs, IntegrationHub, and other supported integration technologies.

• Configure and enhance ServiceNow tables, forms, access controls, notifications, reports, dashboards, and user interfaces.

• Support platform enhancements, application upgrades, defect resolution, performance tuning, and production troubleshooting.

• Collaborate with business analysts, federal stakeholders, architects, security teams, and project managers to translate requirements into technical solutions.

• Follow secure development practices and applicable federal security, privacy, accessibility, and configuration management requirements.

• Develop technical documentation, design specifications, test cases, deployment plans, and operational support procedures.

• Participate in Agile/Scrum ceremonies, code reviews, system testing, user acceptance testing, and production releases.

• Support incident resolution, root-cause analysis, change management, and continuous improvement initiatives.

• Ensure compliance with agency-specific security policies and applicable federal standards, as required by the project.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

• 5+ years of experience in software development, application development, or enterprise platform engineering, with substantial hands-on ServiceNow development experience.

• Strong knowledge of the ServiceNow platform architecture and application development framework.

• Experience with JavaScript, GlideRecord, GlideAjax, Script Includes, Business Rules, Client Scripts, and UI Policies.

• Hands-on experience with ServiceNow Flow Designer, Service Catalog, and workflow automation.

• Experience implementing and supporting REST/SOAP integrations.

• Understanding of ITIL processes and IT Service Management best practices.

• Experience with application testing, debugging, troubleshooting, and source control or deployment practices.

• Strong analytical, communication, documentation, and problem-solving skills.

• Ability to obtain and maintain a federal Public Trust clearance, subject to client requirements.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

• Experience supporting federal government agencies or public-sector clients.

• Experience with additional ServiceNow modules such as ITOM, CMDB, IT Asset Management, HR Service Delivery, or Strategic Portfolio Management.

• Familiarity with federal security frameworks and requirements, including NIST guidance, FISMA, and Section 508 accessibility, where applicable.

• Experience with ServiceNow Automated Test Framework (ATF), update sets, application repositories, and deployment management.

• Experience working in Agile development environments and using tools such as Jira, Git, and Azure DevOps.

Clearance Requirement

Candidates must be eligible to undergo the federal government's required background investigation and obtain and maintain the Public Trust designation applicable to the position. Final suitability determination and onboarding are subject to the federal agency's requirements.

Note: Public Trust is a suitability determination and is not a national security clearance. The investigation level and eligibility requirements will depend on the specific federal contract and agency.