Electronic Data Interchange Analyst

Description:
Remote

Our client is seeking an experienced Help Desk Analyst to provide frontline support to users in a healthcare-focused environment. The role centers on password resets, access management, login support, and guiding users toward self-service solutions. The ideal candidate will provide customer service, perform technical troubleshooting, and assist users in high-volume support situations. The assignment supports a new tool go-live and focuses on Blue e portal users.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $25.00 to $30.00/hr. w2

Responsibilities:

• Provide frontline help desk telephone support for EDI batch and real-time trading partners and Blue e secure web portal users.
• Investigate user needs and issues, identify sources of problems, and deliver suitable resolutions.
• Educate users on procedures and protocols for electronic claim, eligibility, claim status, authorization, and remittance processes.
• Serve as first-level resolution to document and track electronic transaction and connectivity issues.
• Research complex application failures, determine severity and escalation, and report findings to management and IT.
• Train Blue e users on portal functionality and administrators on access security protocols.
• Provide input and assist with revisions to provider materials and user guides.
• Maintain up-to-date documentation of service requests, statuses, and resolutions in the inquiry tracking database.
• Proactively monitor multiple EDI production systems to review compliance, error rates, and claim balancing.
• Ensure compliance with state, federal, HIPAA, and BCBSA regulations and recommend process modifications when necessary.
• Handle high-volume calls related to login issues and password resets, redirect users to self-service options, and reinforce desired user behaviors.

Experience Requirements:

• 3+ years of experience in a related help desk, technical support, call center, or troubleshooting role. In lieu of degree, 5+ years of related experience.
• Demonstrated customer service skills in high-volume environments.
• Experience with access management, password resets, and login support.
• Ability to research and resolve application and connectivity issues with clear documentation.
• Healthcare or EDI environment exposure preferred; experience with Blue e portal is beneficial.

Education Requirements:

• Bachelor's degree or advanced degree preferred. In lieu of degree, 5+ years of related experience.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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