Quick overview
Job description
About the Role
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and build a customer success function that brings customer insights directly to the product team.
What You'll Do
Manage enterprise customers through onboarding, adoption, renewals, and expansion.
Lead customer discovery and enablement conversations, matching use cases to product capabilities and helping users adopt AI in their daily work.
Capture bugs, feature requests, and customer feedback, and share insights with product leaders and company founders.
Partner with forward-deployed engineers on proof-of-concept to paid-customer conversions.
Help customers meet business objectives using AI capabilities and enterprise integrations.
What We're Looking For
Five to seven years of customer success experience, including at an early-stage startup.
Experience supporting a horizontal AI product, with customer-facing AI enablement such as running training sessions, teaching users to prompt, or creating adoption playbooks.
A proactive approach to customer success that goes beyond reactive support.
Experience with both product-led growth and enterprise sales motions is helpful.
Comfort working with Slack, Jira, GitHub, Confluence, and AI/LLM products.
Strong customer coaching and problem-solving skills, with a track record of sustained contributions in prior roles.
Compensation & Benefits
Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid role based in San Francisco, California. Candidates based in or willing to relocate to San Francisco or Atlanta may be considered.
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