Data & Insights Lead - Loyalty- South Bank, QLD

Data & Insights Lead - Loyalty - South Bank, QLD

Job no: 531885

Brand: Finance, Procurement, Legal, Privacy, Property

Work type: Full time

Location: Queensland

Categories: Finance, Data and Business Intelligence

About the Opportunity

Lead loyalty performance through data and insights-transforming analytics into strategy, driving smarter decisions, and unlocking measurable value across one of Australia's most impactful loyalty programs. As our Data & Insights Lead, you will play a pivotal role in shaping the future of loyalty performance through data, analytics, and actionable insights. In this foundational phase, you'll build and optimise a world class loyalty finance data asset, establishing the reporting frameworks, analytics capability, and data first culture that will underpin the program's next stage of growth. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decisions and unlock opportunities through advanced analytics and reporting. As the function matures, this role carries genuine potential to lead/mentor-making this a rare opportunity to shape both the technical foundation and future leadership trajectory of loyalty analytics. This role will report into the General Manager of Finance - World360 Rewards and will be an onsite position based out of our South Bank, QLD HQ.

Day to Day

• Develop and optimise a world class loyalty finance data asset to support strategic decision making and program growth
• Analyse and report on loyalty KPIs, including partner billings, earn rates, redemption rates, and program effectiveness
• Create reporting frameworks and performance dashboards that provide deep insights into loyalty program performance and internal and external partner billings and redemptions
• Build and maintain a roadmap for data driven use cases and ensure successful delivery of key initiatives
• Partner with loyalty, brand leadership, and data teams to align priorities and maximise program outcomes
• Manage priorities, delivery timelines, and stakeholder expectations to achieve strategic objectives
• Lead cross functional squads to deliver analytics, business intelligence, and reporting initiatives
• Foster a performance led, data driven culture across loyalty, customer, and broader business teams
• Contribute to agile ceremonies, planning sessions, retrospectives, workshops, and communities of practice
• Drive adoption of analytics outputs and recommendations to improve loyalty program performance and insights
• Build capability and mentor others as the function grows
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Qualifications

• Tertiary qualification in a relevant discipline
• Experience in loyalty program development and optimisation
• Ability to manage competing priorities in a fast paced environment
• Strong stakeholder management, communication, and presentation skills
• Familiarity with agile ways of working and cross functional team collaboration
• Experience working with advanced or predictive analytics techniques is highly regarded
• Proven experience using data and analytics to deliver measurable business value and insights
• 5+ years' experience in analytics delivery, preferably within retail or customer facing environments
• Leadership potential and interest in growing and mentoring a data/analytics capability over time
• Proficiency in SQL, Databricks, descriptive analytics, reporting, and Power BI, and finance reconciliations

What You'll Enjoy

• Inclusive company culture with a focus on team spirit and collaboration
• Equal Opportunity Employer encouraging applicants from all backgrounds including Aboriginal and Torres Strait Islander peoples, people of racial, ethnic, or ethno religious minority groups, and people with disability
• Individualised Learning & Development pathway options
• Access to LinkedIn Learning for ongoing skills development
• Exclusive staff discounts on retail, health and wellness, financial planning advice, employee share plan and more
• Travel discounts for family and friends
• Career opportunities across a network of brands and businesses with internal promotion paths
• Corporate health discounts through partnership with BUPA and access to an internal gym
• Mental health support and Employee Assistance Program
• Regular awards, team building activities, and industry events, including opportunities to attend global conferences
• Corporate Social Responsibility program supporting nominated charities with workplace giving, volunteering and fundraising; paid parental and volunteer leave
• Commitment to environmental sustainability and positive change
• Reconciliation Action Plan supporting Aboriginal and Torres Strait Islander inclusion, cultural safety and dedicated cultural leave