Helpdesk Support Specialist

IT Service Desk Analyst (3rd Shift)

This is an excellent opportunity for someone looking to start or grow their career in IT support. You'll gain hands-on experience troubleshooting technical issues, supporting end users, and working in a fast-paced enterprise environment.

Responsibilities

• Provide first-level technical support to users experiencing hardware, software, application, and access-related issues.
• Respond to support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve common IT issues, including password resets, Microsoft 365 support, and Windows 11-related problems.
• Document incidents, track resolutions, and escalate issues when appropriate.
• Deliver excellent customer service while supporting users with a variety of technical needs.
• Follow established processes and procedures to ensure timely issue resolution.

Required Skills

• Customer service or help desk experience preferred.
• Familiarity with Windows 11 and Microsoft 365 (O365).
• Strong communication and problem-solving skills.
• Ability to learn new technologies and work effectively in a team environment.

What You'll Gain

• Hands-on experience supporting a large-scale enterprise IT environment.
• Exposure to Microsoft technologies, ticketing systems, and IT support best practices.
• Opportunity to build foundational IT skills and grow your technical career.

Schedule

This is a 24x7 support environment. The position is a 3rd shift role, working:
12:00 AM - 8:30 AM, Saturday through Wednesday
Occasional schedule adjustments and overtime may be required to support business needs.
Experience Level: Entry Level to Junior IT Support Professionals Welcome.
Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison,WI.
Application Deadline
This position is anticipated to close on Jul 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.