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Operations & Project Management

Business Analyst / Help Desk Analyst

Talent GroupsUnited States🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid Business Analyst/Help Desk Analyst role offers a fantastic opportunity to leverage your expertise in benefits systems and JIRA to drive operational efficiency and system improvements. You'll thrive in this position if you possess strong troubleshooting and communication skills, with the potential for significant impact within a reputable organization. Apply now to join a dynamic team and grow your career!

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Location: Hybrid – Jackson, MS (6 weeks onsite training, then remote)

Schedule: Monday–Friday | 8:00 AM–5:00 PM CT (40–50 hours/week)

Job Description: Seeking a Business Analyst/Help Desk Analyst to provide end-user support, troubleshoot application issues, manage JIRA tickets, and assist with data conversion activities. The ideal candidate will work closely with business and technical teams to resolve incidents, document issues, and ensure seamless system operations.

Required Skills:

  • 5+ years of experience supporting SNAP, TANF, or E&T automated benefits systems (Required)
  • Experience with help desk support, incident management, and troubleshooting
  • JIRA ticketing system experience
  • Strong communication and documentation skills
  • Windows environment experience
  • SQL Server knowledge is a plus
  • Government/public sector experience preferred

Work Arrangement: Hybrid (Must complete 6 weeks of onsite training in Jackson, MS before transitioning to remote.)

Skills

Jira

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