Service Desk Technician with Security Clearance

Service Desk Technician (Jr-Mid-Sr) Location: Tampa, FL, 33601 Clearance: TS/SCI Job Description: The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background. Responsibilities: * Provide technical support to end-users via phone, email, or in-person * Troubleshoot and resolve hardware and software issues * Escalate complex problems to higher-level support teams * Document and track all support requests and resolutions in a ticketing system * Install, configure, and maintain hardware and software * Assist with the setup and maintenance of network and server infrastructure * Provide training and support to end-users on new hardware and software * Stay up-to-date with the latest technology trends and advancements Requirements: * Associate's or Bachelor's degree in Computer Science or related field * 2+ years of experience in a technical support role * Excellent communication and customer service skills * Strong technical background in hardware, software, and networking * Experience with ticketing systems and remote support tools * Ability to work independently and as part of a team * Strong problem-solving and analytical skills * Ability to prioritize and manage multiple tasks and projects