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Service Desk Technician with Security Clearance

Ascension Federal Services IncTampa, FL🇺🇸United States

Why this role stands out

This on-site Service Desk Technician role offers a fantastic opportunity to leverage your technical expertise and problem-solving skills in a secure environment, contributing to critical operations within a reputable organization. If you're a customer-focused individual with a strong background in hardware, software, and networking, you'll thrive in this position and gain valuable experience. Apply today to join a dynamic team and advance your career!

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationTampa, FL, United States
ITIL

Job description

Service Desk Technician (Jr-Mid-Sr) Location: Tampa, FL, 33601 Clearance: TS/SCI Job Description: The Service Desk Technician will provide technical support to end-users, troubleshoot and resolve hardware and software issues, and escalate complex problems to higher-level support teams. The ideal candidate will have excellent communication skills, be customer-focused, and have a strong technical background.

Responsibilities

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues
  • Escalate complex problems to higher-level support teams
  • Document and track all support requests and resolutions in a ticketing system
  • Install, configure, and maintain hardware and software
  • Assist with the setup and maintenance of network and server infrastructure
  • Provide training and support to end-users on new hardware and software
  • Stay up-to-date with the latest technology trends and advancements Requirements:
  • Associate's or Bachelor's degree in Computer Science or related field
  • 5+ years of experience in a technical support role
  • Excellent communication and customer service skills
  • Strong technical background in hardware, software, and networking
  • Experience with ticketing systems and remote support tools
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Ability to prioritize and manage multiple tasks and projects
  • Must Have ITIL and Sec+ certificates.

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