Sales Support Specialist/Customer Services

Brilliant Equipment Services is seeking a highly organized and dependable Sales Support Specialist to support sales operations, customer service, and accounting functions with a strong focus on Accounts Receivable (AR) and Accounts Payable (AP). The ideal candidate will have experience in industries such as electrical, construction, HVAC, industrial supply, or similar service-based industries. Experience with invoicing, purchase orders, freight logistics, vendor coordination, and customer account management is highly preferred.

Accounts Receivable (AR) & Accounts Payable (AP)
● Process customer invoices, vendor bills, and customer payments
● Monitor aging reports and assist with collections and payment follow-up
● Ensure accurate recordkeeping and documentation for all financial transactions
● Reconcile discrepancies related to invoices, payments, freight charges, or vendor billing
● Communicate professionally with customers and vendors regarding billing questions, payment status, and account issues
● Maintain organized financial records within company systems
● Assist with credit applications, customer setup, and credit checks
● Support monthly reporting and financial tracking processes
Sales Support & Order Processing
● Support the sales team with administrative tasks, order processing, and daily
Support the sales order lifecycle from inquiry through final payment
● Assist with monthly sales reporting and tracking
● Customer & Vendor Coordination
● Build and maintain professional relationships with customers and vendors
● Resolve customer and vendor questions, issues, or documentation requests promptly
● Request Certificates of Insurance (COIs) for customers, vendors, and decommissioning projects
● Assist with customer onboarding documentation and vendor setup requirements
Shipping & Logistics (Freight and UPS)
● Coordinate freight shipments, UPS shipments, and track delivery statuses
● Ensure shipping documentation is accurate and complete
● File freight claims and shipping claims as needed
● Communicate shipment details and updates with customers, vendors, and internal
Administrative & Operational Support
● Answer and direct incoming calls from the main phone line to the appropriate team
Arrange employee travel accommodations, including hotels, flights, and rental cars
● Maintain vehicle registrations and tax documentation
● Order and maintain office and warehouse supplies
● Develop a strong understanding of Brilliant Equipment Services’ products, including breakers, disconnects, fuses, panelboards, transformers, and related electrical equipment
● Learn inventory intake, listing, shipping, and operational processes through hands-on training
● Participate in ongoing product and process training to strengthen industry knowledge
3+ years of Accounts Receivable and Accounts Payable experience required
● Prior experience in electrical, construction, HVAC, industrial supply, manufacturing, or
Experience handling invoicing, purchase orders, freight coordination, and vendor/customer account management
● Strong understanding of accounting processes and financial documentation
● Experience with QuickBooks Online or similar accounting software
● Proficiency with Gmail, spreadsheets, and business software systems
● Professional, positive, and customer-focused attitude
Ability to sit for extended periods and work at a computer
Ability to occasionally lift and move office supplies and materials additional tasks that support the team and company objectives.
\nCompany Description
Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors.

With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team. Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry.

As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team.