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Production Support Engineer

PhotonLas Vegas, NV🇺🇸United StatesPosted 15 Sept 2026

Why This Role Stands Out

This role offers a fantastic opportunity to deepen your Java troubleshooting and production support expertise within a globally recognized digital engineering leader. You'll thrive here if you have a strong Java development background and a passion for hands-on issue resolution and pipeline support, allowing you to directly impact critical enterprise applications. Join Photon and contribute to innovative digital modernization for Fortune 500 companies.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Las Vegas, NV, United States
Posted
Yesterday
Root Cause Analysis

Job Description

Dear Candidate,
 
We are hiring Production Support Engineer to join our Digital Engineering team.
 
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check 
 
Job Title: Java Production Support Engineer (Java Production Support)
Job Type: Open for FTE/Contract 
Job Location: Las Vegas, NV (Onsite – Mon to Fri)
 
Description:
This is a Java Production Support / ProdOps role supporting live enterprise applications — not a pure infrastructure position, since the infrastructure is already built out. The focus is on hands-on Java application troubleshooting, production monitoring, GitLab pipeline support, root cause analysis, and end-to-end issue resolution.
 
 
What we're looking for:
  • A background that started in Java development and moved into ProdOps, application support, SRE, or DevOps-oriented production support.
  • Ability to troubleshoot application issues directly — going into the code and logs to find the problem, rather than monitoring infrastructure or routing tickets to other teams.
  • Hands-on GitLab pipeline experience, including supporting deployments and making pipeline changes as needed.
  • Demonstrated experience handling production incidents, performing root cause analysis, and resolving issues end to end.
 
Qualification: Bachelor's Degree in Computers or Equivalent

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