Emulation Hardware Support Manager

RESPONSIBILITIES

Kforce has a client that is seeking an Emulation Hardware Support Manager in Fremont, CA.

Overview

We are seeking an experienced Emulation Hardware Support Manager to lead a global engineering team responsible for the deployment, reliability, maintenance, and operational support of large-scale FPGA-based hardware emulation environments. This is a highly visible technical leadership role supporting mission-critical emulation infrastructure across on-premises data centers, cloud-connected environments, and customer locations.

The successful candidate will combine hands-on knowledge of hardware systems with strong people leadership, operational discipline, incident management, and infrastructure planning experience. You will lead a team of Emulation Hardware Support Engineers operating within a 24/7 support model and will be accountable for maintaining 99.9%+ system availability, improving incident response, scaling infrastructure, and continuously improving the reliability and supportability of the emulation environment.

This position works closely with R&D, IT, facilities, customer-facing teams, and external hardware vendors, providing an important connection between hardware product development and real-world deployment and support.

Key Responsibilities

Global Team Leadership:

• Lead, mentor, and develop a global team of 20+ Emulation Hardware Support Engineers supporting business-critical hardware environments
• Establish clear ownership, escalation paths, and operational expectations across multiple regions and time zones
• Build and manage 24/7 on-call and escalation rotations to ensure consistent worldwide support coverage

Develop technical training and knowledge-sharing programs focused on:

• FPGA-based emulation platforms
• Hardware troubleshooting and diagnostics
• Linux administration
• Network troubleshooting
• Firmware management

REQUIREMENTS:

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline, or equivalent relevant professional experience
• 10+ years of experience working in hardware engineering, hardware operations, infrastructure support, data center operations, or related technical environments
• 5+ years of experience managing technical or engineering teams, ideally within a global or 24/7 operational environment
• Strong experience supporting FPGA-based hardware emulation platforms, such as Siemens Veloce or equivalent technologies
• Demonstrated knowledge of large-scale hardware troubleshooting, diagnostics, maintenance, and failure analysis
• Working knowledge of Linux administration and troubleshooting
• Understanding of network connectivity and infrastructure as it relates to complex hardware systems
• Experience managing high-severity technical incidents and coordinating cross-functional incident response
• Demonstrated experience improving operational metrics such as MTTR, uptime, escalation rates, and SLA performance
• Experience developing SOPs, operational processes, escalation procedures, and technical support documentation

Preferred Qualifications

• Experience supporting emulation, semiconductor, ASIC/SoC development, FPGA, or hardware validation environments
• Experience managing hardware infrastructure distributed across multiple data centers or geographic regions
• Familiarity with ISO 27001 and SOC 2 environments and associated operational controls
• Experience developing or implementing automation around hardware monitoring, diagnostics, inventory management, or firmware deployment
• Experience partnering directly with hardware R&D or product engineering organizations
• Experience working with external hardware vendors and managing technical escalations
• Background supporting customer-facing hardware deployments or highly available engineering infrastructure

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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