Intensive Case Specialist (Limited-Term) - 2025892

ROLE & RESPONSIBILITIES:

Client Services

Create individual client service plans with specific goals leading to client independence to be achieved within the program period. The caseload at any given time will be approximately 20 individuals, from a variety of funding sources.

Work with individuals funded through Medicaid to provide case management supportive services. For Medicaid funded activities, conduct all necessary assessments and follow up through IM+CANS.

Conduct home visits and assess ongoing needs to assist the client in meeting service plan goals

Provide orientation around various topics, while assessing life skills in particular areas, i.e., financial literacy, parenting, mental health, navigating the health care systems, digital literacy, etc.

Identify specialist medical providers and coordinate client appointments to ensure that medical needs are met in a timely manner

Assist clients to navigate health insurance requirements for accessing medical specialist care and educate clients on how to work with health insurance to pay medical bills

Provide transportation to medical and medical-related appointments, assisting clients to become independent in navigating appointments

Assist clients to arrange for transportation to follow-up appointments and establish future transportation plans

Make appropriate referrals to community agencies for services not provided internally

Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities

Planning, Reporting, and Coordination

Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients, as needed

Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure that clients receive appropriate, timely medical care

Coordinate with other WRDA teams and departments to provide strong collaborative care

Participate in weekly case planning meetings with direct service staff and program management staff

Ensure monthly reporting information is submitted in a timely and accurate manner, and all Preferred Communities (PC) program requirements are met.

Attend PC monthly meetings along with required training or HO annual conferences.

Administrative Responsibilities

Complete program-required forms within specified time frames, ensuring that forms are accurately recorded and filed

Write detailed case notes for each task/client interaction. Keep track in two different systems based on client service. Ritten is used for Medicaid and Dynamics for everything else

Retrieve the signatures of each participant and complete all necessary program paperwork

Write monthly stories and provide input for grant reports

Research topics and gather information for group sessions and the effectiveness while utilizing evidence-based practices and peer reviewed materials

Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records

Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events

Regular travel is required. This includes travel to client’s home and aiding in the connection to other service providers and group sessions

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Cross-cultural experience and/or knowledge of the refugee/immigrant experience
• Highly self-motivated with strong follow-through and ability to work independently
• Strong mediation and problem-solving skills
• Strong organizational skills and ability to maintain detailed, accurate records
• Strong interpersonal and verbal communication skills
• Strong Microsoft Office skills required
• Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends

PREFERRED QUALIFICATIONS:

Bachelor’s degree or higher in social work, public health, or related field preferred
Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired
Able to supervise interns is preferred
Comfortable working in a team environment
Direct-service experience with vulnerable populations preferred