Beverage Server Fling Bar

JOB SUMMARY

To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary.
• Understand and adhere to established cash handling procedures and policies.
• Assist with cleaning the bar area and with inventory.
• Appropriately use all bar equipment and cash handling systems.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Have complete knowledge of all casino events and promotional activities,and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents,and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.