Service Tech - Austin

Responsibilities/Accountabilities:

Professionally communicating with homeowners and other Avanti colleagues

Follow rules related to vehicles and safety

Start times are promptly at 6 AM, M-F

Occasional Saturday availability may be required

Installing Avanti window & door products into newly constructed homes

Properly executing designated flashing and install methods for vinyl windows & doors

Learning The Avanti Install Method (AIM)

Helping and supporting team members

Always following company safety guidelines

Ability to communicate with customers and set proper expectations

Ability to follow and enforce company policy and procedures

Skills/Knowledge:

Speak and write in English

36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle

Use of hand-tolls and power tools required

Attention to detail is required

Regularly carry up to 80 pounds; team lift when required

Have a positive attitude

Okay working from a ladder up to 20’ height

Basic math knowledge

Communication Skills:

Proficient verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.

Qualifications and Skills

1-2 years’ customer service; customer interaction experience preferred.

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Must be able to tolerate outdoor elements

Clean driving record and MVR a premium

Looking for leaders with the ability to listen and advance

Punctual and reliable; be at work on time every day

Construction experience a plus

Window experience a plus

I am willing to learn AIM method, on-the-job training from day one

Ability to use cordless drivers, levels, and nail guns

Ability to safely climb a ladder

Ability to follow OSHA fall protection procedures

Ability to lift to 30-100 lbs. several times per day

Ability to work in a team environment

Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly

growing company

Ability to communicate professionally and manage customer expectations