Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Canberra, Australian Capital Territory, Australia
Genesys
Job Description
Unisys is seeking a Genesys Cloud CX Architect to support mission-critical contact centre environments for government departments. You will provide Level 2/3 support across Genesys Cloud CX, telephony, IVR, and call flows, while designing IVR and Architect-based flows.
You will manage integrations with CRM, WEM, and reporting platforms, and oversee SIP trunking and telephony connectivity. You will monitor platform health, participate in upgrades, and contribute to continuous service
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