Technical Records Team Leader

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Lead our Technical Records team and support Jetstar’s Engineering operations
• 12-month fixed term opportunity based in Melbourne (Docklands) at our Jetstar Head Office
• Take off with exclusive employee perks, including our world-class staff travel program

Your Opportunity

As the Technical Records Team Leader, you’ll lead a team of Technical Records Officers responsible for ensuring Jetstar’s aircraft maintenance and operational records are accurate, complete, compliant and processed on time.

Reporting to the Manager Aircraft Technical Data, you’ll oversee Technical Records operations, including TRAX data integrity, regulatory compliance, team performance and record quality, while working closely with Engineering, Maintenance, Planning and CAMO teams to resolve issues and drive continuous improvement.

You’ll be responsible for:

• Leading and supporting the Technical Records team, ensuring effective communication, engagement and day-to-day performance.
• Managing and validating Technical Records within TRAX, including Technical/Flight Logs, Task Cards, Work Orders, aircraft hours and cycles.
• Coordinating Technical Records archiving and ensuring missing or outstanding records are followed up promptly.
• Monitoring component change activities to ensure records are completed accurately and on time.
• Managing team rosters and coverage to support Technical Records operations seven days a week, including accurate EmpLive entries.
• Supporting the training and development of Technical Records personnel.
• Assisting with reporting and data requirements for the Manager Aircraft Technical Data.
• Driving process and business improvements to strengthen compliance, efficiency and data integrity.
• Promoting a safe and healthy workplace, demonstrating strong leadership and commitment to OHS requirements.

Ideally, you’ll have:

• Demonstrated leadership or supervisory experience, with the ability to lead, engage and develop a team.
• Strong communication and stakeholder management skills, with confidence engaging across all levels of the business.
• Sound business analysis and problem-solving skills, with the ability to identify issues and implement effective solutions.
• A process-driven mindset, with experience developing and improving processes to support business and compliance outcomes.
• Strong negotiation and influencing skills, with experience implementing projects or improvement initiatives.
• A commitment to continuous improvement, with the ability to manage competing priorities in an operational environment.
• Strong customer and service focus, with the ability to understand stakeholder needs and resolve issues effectively.

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our Engineering Team get to exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together
We can’t wait to hear from you. Apply by: Sunday 22nd November 2026