Genesys Developer

We are currently seeking an experienced Genesys Developer for an exciting opportunity in Long Beach, CA. The ideal candidate should have strong expertise in Genesys Cloud CX and a proven background in the Healthcare industry.

Job Title: Genesys Developer
Location: Long Beach, CA

Required Skills & Experience

✅ Healthcare Domain Experience (Mandatory)

✅ Strong experience with Genesys Cloud CX

✅ Expertise in:

• Genesys Architect
• Genesys Administration
• Genesys Platform APIs

✅ Good understanding of:

• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Skills-Based Routing
• Omnichannel Contact Center Solutions

✅ Hands-on experience with:

• REST APIs
• JSON
• System Integrations

✅ Experience designing, developing, and supporting customer engagement workflows within Genesys environments

✅ Strong troubleshooting, analytical, and problem-solving skills

✅ Excellent communication and stakeholder management skills

Key Responsibilities

• Design, develop, and maintain Genesys Cloud CX solutions.
• Configure and support Architect flows, routing strategies, and omnichannel customer interactions.
• Develop integrations using REST APIs and platform services.
• Collaborate with business and technical teams to gather requirements and implement solutions.
• Troubleshoot complex contact center issues and optimize platform performance.
• Support deployment, testing, and ongoing maintenance activities.
• Ensure solutions align with healthcare business processes and compliance requirements.

Preferred Qualifications

• Experience implementing enterprise contact center solutions.
• Knowledge of Healthcare member/patient engagement workflows.
• Experience integrating Genesys Cloud CX with CRM and third-party applications.
• Familiarity with Agile development methodologies.