Commercial & VRO Senior Analyst - Contract - Sydney

Commercial & VRO Senior Analyst - Contract - Sydney

Sydney, Australia Posted on 11/04/2026

Urgentrequirement of Commercial & VRO Senior Analyst - Contract - Sydney

Requirements Responsibility 1. Value Realisation (VRO) & Commercial Measurement

• Lead and evolve value measurement frameworks for Pega decisioning, CLM initiatives and investment programs.
• Define appropriate methodologies, baselines, counterfactuals, control approaches, KPIs and value attribution methods.
• Assess realised value against business case expectations, forecasts and investment, identifying value leakage and required action.
• Partner with Finance and Marketing Analytics to align assumptions and validate material commercial outcomes.

2. Commercial Insights & Decision Support

• Translate customer, financial, and operational performance into clear commercial insights and recommendations.
• Identify underlying performance drivers rather than reporting movements alone.
• Quantify commercial opportunities, risks and trade-offs and develop scenario and sensitivity analysis.
• Present recommendations covering what happened, why it matters, what it is worth and what should happen next.
• Challenge assumptions and identify where further evidence is required before investment decisions are made.

3. Credits & Offer Investment

• Lead the commercial analysis and governance of below-the-line offer and credit investment.
• Develop visibility of offer budget consumption, value delivered and areas of value leakage.
• Partner with Commercial Managers to evaluate portfolio-specific offer strategies and recommend where investment should be scaled, redesigned or stopped.

4. Insights, Influence & Governance

• Develop and deliver concise, decision-oriented presentations for leadership and value realisation reviews, clearly articulating commercial drivers, financial implications, recommended actions and decisions required.
• Translate complex analysis into clear recommendations for non-technical audiences.
• Influence stakeholders using evidence and commercial judgement and facilitate alignment where assumptions differ.
• Clearly communicate uncertainty, analytical limitations, and risks.
• Set standards for repeatable value reporting and provide direction to the Data Analyst - Commercial & VRO on required analysis, dashboards and documentation.
• Australia-based, ideally Sydney
• 5+ years' experience in commercial insights, commercial analytics, strategy, finance, customer value or a related role.
• Strong strategic thinking and commercial acumen, with the ability to connect customer and commercial insights to broader business priorities, evaluate short- and long-term trade-offs and identify where investment will create the greatest value.
• Strong stakeholder influencing and presentation skills, with the ability to confidently present recommendations to senior audiences, constructively challenge assumptions and build agreement on action.
• Curious and proactive, with a willingness to try new things, learn on the go and take the initiative to build understanding in unfamiliar areas.
• Self-driven and comfortable working through ambiguity, taking ownership from problem definition through to recommendation and delivery
• Advanced Excel and working knowledge of SQL and Power BI sufficient to interrogate analysis and data.
• Experience in telecommunications, customer lifecycle management, marketing, retention, or customer value management.
• Experience with value realisation, portfolio management or benefits tracking frameworks.
• Experience with decision-making and personalisation platforms such as Pega
• Experience with credits, offers, pricing or below-the-line investment optimisation
• Experience working in an Agile environment and using Jira and Confluence.

Duration: 06 Monthsandpossible extension

Eligibility:Australian/NZCitizens/PR Holders only