Senior Customer Service and Rebate Processing Specialist

Resource Innovations is seeking an/a Senior Customer Service and Rebate Processing Specialist to join our growing team. We are seeking a highly skilled and motivated Senior Customer Service and Rebate Processing Specialist with a strong background in customer service and application processing to join our dynamic team. As an/a Senior Customer Service and Rebate Processing Specialist you will provide application processing and customer support for multiple clients throughout the nation.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Perform quality control on energy efficiency projects to ensure that they are in line with client expectations
• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Taking customer service calls in pursuit of first call resolution
• Enter customer and project data into various CRMs
• Provide customer service activities such as responding to emails and phone calls
• Provide exceptional customer service and call handling in a customer centric environment
• Safeguard confidential customer information
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility
• Other duties as assigned

Minimum Requirements

• High school diploma or equivalent
• Strong verbal and written communication
• Detail oriented, sharp memory and accuracy skills
• Call center experience or customer service and chat experience is a plus
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
• Proficiency with Outlook and MS support programs
• Superior organizational, prioritization, and attention to detail skills are required
• Excellent verbal and written communication skills with clients and all levels of internal employees
• Self-motivation and exceptional follow-through skills are a must
• Ability to work through difficult tasks in a professional manner
• Interest in sustainability and passionate about making a meaningful impact on the environment

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for this position is $18 - $20 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. 

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.