Executive IT Support

Required Qualifications

• 8+ years of IT Help Desk, Desktop Support, or Executive Support experience.
• Proven experience providing direct technical support to senior executives, C-suite leaders, or executive staff.
• Strong expertise supporting both macOS and Windows operating systems.
• Experience troubleshooting and supporting:
• Microsoft Office 365
• SaaS applications
• Identity and Access Management solutions (Okta)
• Mobile devices and endpoint technologies
• Hands-on experience with one or more device management platforms:
• Kandji (Mac MDM)
• MobileIron
• Microsoft Intune
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to remain calm and effective in high-pressure situations.
• Demonstrated ability to build relationships and effectively support executive stakeholders and Executive Assistants.
• Strong problem-solving skills with a proactive approach to issue resolution.