Lead Consulting Manager

Note: Both roles require Contact Center Experience; this is a must.

Healthcare Domain - Preferred

Lead Consulting Manager

NYC - Hybrid
6-Month Contract-to-Hire 

Lead Process Consultant- We are seeking a highly analytical and results-driven Lead Process Consultant to pioneer our operational excellence initiatives.
In this role, you will evaluate our end-to-end business workflows, identify critical bottlenecks, and implement scalable, data-backed process solutions.
As a senior leader, you will manage complex consulting workstreams, mentor junior consultants, and act as a trusted advisor to executives and stakeholders Process Optimization & Engineering

Evaluate current workflows: Conduct comprehensive assessments of existing systems, technical infrastructures, and operational procedures.

Design target states: Map out future-state processes, create detailed Standard Operating Procedures (SOPs), and establish organizational best practices

Eliminate inefficiencies: Drive continuous improvement initiatives utilizing methodologies like Lean, Six Sigma, Kaizen, and AgileProject Leadership & Governance

Lead project lifecycles: Manage process re-engineering projects from initial discovery and requirements gathering through to execution and change management. 

Track performance: Utilize data analytics and business intelligence tools to measure process performance, monitor KPIs, and quantify ROI. 

Establish guardrails: Drive standardization practices and ensure strict alignment with internal corporate compliance and client guidelines.

Stakeholder Management & CoachingAdvise leadership: 

Translate intricate operational and IT architectures into clear, actionable strategies for executive-level stakeholders.

Facilitate collaboration: Partner with cross-functional departments (IT, HR, Finance, Operations) to smooth out handoffs and remove silos.Mentor talent: Provide strategic direction, onboarding support, and continuous professional development to junior and associate consultants