Regional Head of Customer Care — Five-Star Experience

Gleeson Homes in Nottingham seeks a proactive Head of Customer Service to lead the regional Customer Care function post-completion. You will drive five-star service, manage contractors, monitor KPIs, and coordinate cross-team efforts to ensure quality and customer satisfaction across the region.

You will guide a regional team, champion NHBC and NHQC standards, and align with group legal and build teams to deliver a seamless handover and service improvement initiatives.

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