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Full timeCustomer Service

Senior Customer Success Manager

AdoraSeattle🇺🇸United States

Quick overview

Salary$110k - $135k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationSeattle, United States
Customer Success

Job description

Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. Backed by top-tier investors, we're at a pivotal moment of growth — and we're looking for a Senior Customer Success Manager who can own client relationships and help shape what great customer success looks like at a company moving this quickly.
Role Overview
We're looking for a relationship manager with solid experience in enterprise accounts and the confidence to lead meaningful conversations with VP and CMO-level stakeholders. You'll manage a portfolio of clients, become a deep expert on the Adora platform, and serve as their trusted advisor — guiding them on how to leverage our technology to drive real marketing performance and business outcomes.
We are a startup. Some weeks you'll be leading a strategic business review with a senior marketing executive. Other weeks you'll be pulling reports, digging into performance data, and solving problems hands-on. If you're someone who rolls up their sleeves as naturally as you command a boardroom, this role is for you.

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