Automotive Parts Supervisor - Dealer Support

Automotive Parts Supervisor - Dealer Support
Location: Automotive OEM, Plano, TX
We are seeking an experienced Automotive Parts Supervisor to support a major automotive OEM in Plano, TX. This role is responsible for overseeing a team supporting automotive dealerships with parts-related inquiries, orders, and dealer support.
The ideal candidate has a strong background in automotive parts, experience working in a leadership or supervisory role, and is comfortable working with dealership personnel, managing escalations, monitoring team performance, and using Microsoft Office.
What You'll Do

• Lead and support Tier One Leads and Parts Call Center staff.


• Serve as a key point of contact for the automotive OEM and internal management team.


• Provide guidance on complex or escalated automotive parts and dealer inquiries.


• Monitor team performance, service levels, quality, and productivity.


• Oversee dealer communications through phone, email, and online dealer systems.


• Assist with escalated parts orders, cancellations, internal orders, and other dealer requests.


• Support training, coaching, and development of team members.


• Review calls and communications for quality and provide feedback to leadership.


• Analyze performance data and prepare reports using Microsoft Excel.


• Assist with special projects, process improvements, and system transitions.


• Partner with IT and other departments regarding system access and operational needs.


• Build strong working relationships with the OEM and dealership network.

What We're Looking For
Required:

• Automotive parts experience is required.


• Previous leadership, supervisory, team lead, or management experience.


• Strong understanding of automotive dealership parts operations.


• Experience working with dealers, customers, or internal teams on parts-related issues.


• Proficiency with Microsoft Office, including:




• Excel


• Word


• PowerPoint


• Outlook




• Strong communication, organization, problem-solving, and analytical skills.


• Ability to manage multiple priorities and handle escalated issues professionally.


• Comfortable working in a fast-paced, team-oriented environment.

Automotive dealership parts experience is strongly preferred.
Why This Role
This is an opportunity to use your automotive parts and leadership experience in a professional environment supporting a major automotive OEM and its dealer network.
If you have automotive parts experience and have led a team, we want to hear from you.
About Us
Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.