Senior Product Manager

About the Company

Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance.

Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform.

ValonOS is now on track to power 1 in 6 U.S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls.

We recently raised a $150 million Series D at a $2.3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others.

Responsibilities

As a Senior Product Manager, you will own the product strategy and execution for a critical vertical within mortgage servicing, such as collections, loss mitigation, foreclosure, payments, or escrow. This is a senior IC role reporting to the Director of Product.

• Develop and manage a cohesive product roadmap, prioritize features that deliver measurable business outcomes for our SaaS customers

• Write clear, comprehensive PRDs and specifications that eliminate ambiguity for engineering

• Deeply understand customer and user needs across internal servicing teams and external partners (e.g., law firms, vendors) and translate them into clear product requirements

• Manage timelines and dependencies; make decisive trade-offs between speed, scope, and technical quality

• Ensure successful rollouts in partnership with Deployment Strategy and Product Operations

Ideal Background

• 5+ years of product management experience

• Proven track record of shipping complex B2B software products from concept to production

• Ability to balance near-term business goals while setting a longer-term product strategy

• Demonstrated leadership to bring together stakeholders and drive alignment

• Curiosity and willingness to learn the full landscape of mortgage servicing, including areas like reporting & billing and delinquency, in order to make stronger product decisions

• Strong written communication skills; an effective partner to engineering

• Comfortable managing multiple initiatives and ensuring their collective success

• Ability to handle ambiguity and make decisions with incomplete information

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science, Business Administration, Finance, Economics, or a closely related field

Why Join Valon?

• Transform a $13 trillion industry by building the operating system for mortgage servicing, replacing 40-year-old legacy systems with modern, AI-powered infrastructure

• Join at a pivotal moment: We're rapidly scaling, with contracts signed or in negotiation representing nearly 30% of the entire mortgage servicing market

• Work on complex, high-impact problems with massive scale, our platform will power servicing operations for millions of homeowners across the country

• Product and Engineering-led culture with exceptional talent density, work alongside world-class engineers and product leaders who value velocity, clarity, and deep technical excellence

• Real product ownership with enterprise impact: your decisions will directly influence how major financial institutions operate and serve their customers

• Unique market position: We're winning against entrenched incumbents by delivering 75%+ cost reduction and a modern software experience that were previously not possible

Benefits

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.

• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.

• Free Food: daily lunch, and dinner provided through Forkable for in-office team members.

• Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.

• Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.

• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.

• Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.

• Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.