Sales & Service Manager - Berkeley, 4th St

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW
The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store.

This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General

Manager to escalate process or system gaps

• Oversee the Sales & Service team to execute an exceptional guest experience
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce
• Partner with the General Manager to build the Sales & Service strategy for

Business Leader

• Represent the business in meetings and on conference calls, in partnership
• Review, Monitor and partner with General Manager to manage the budget,

Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO's mission and
• Leads a team through accountability, continuous coaching on a regular basis,

Operations and Visual team

• Establish internal & external pipeline through succession planning and
• Writes an effective schedule that prioritizes the best business strategy, in

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service

Model, protecting operational efficiency

• Collaborates and implement General/Store Manager’s vision and work
• Demonstrate an ability to navigate the organization with a balance of

Sales & Service Leadership Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb
• Ability to stand and move for an entire shift

Sales & Service Manager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American
Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)
As an

Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS

• Generous employee discount for ALO, and free membership to ALO Wellness Club,
• Competitive medical, dental and vision plan options, and enhanced additional
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $28.85 - $36.54/ hr.
Please also note, Sales & Service Managers are eligible to participate in the
Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.
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