Call Center Business Desk Sales Supervisor

Job Description
LOCATION: Winterville, NC (on-site)
Victra is Verizon’s largest premium retailer in the United States. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. From friendly competitions to team-building activities, we create an environment where success feels exciting and rewarding.

Career Growth & Development
Your journey doesn’t stop at
Business Sales Supervisor
We’re passionate about helping our people reach their full potential
. With ongoing training, mentorship, and clear career paths, you’ll have the tools to move up. We’re more than coworkers—we’re a community. We value collaboration, positivity, and supporting each other. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
As a
Call Center Business Desk Sales Supervisor at VICTRA, you will shape both the guest experience and the success of your team.

Your mission is to deliver sales results while maintaining operational excellence. Through paid training, we’ll equip you with the tools to coach, develop, and inspire a high-performing team.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration
Creates a fun, high-energy sales culture that drives engagement and healthy competition
Motivates and coaches sales agents; Maintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness)
Delivers team sales results on a daily, weekly, and monthly basis
Models and reinforces the highest standards of integrity, quality, and compliance
Builds a culture of development and continuous improvement through coaching, training, and performance plans
Recruits, hires, and onboards top talent with strong sales potential
Administers time-off and scheduling policies fairly and consistently to meet service-level needs
Flexible Time Off Options
~ Paid training and career development opportunities.
~ Comprehensive health, dental, and vision insurance.
~401k retirement plan.
~ Tuition reimbursement.
~ Referral bonuses and exciting contests.
~ 2+ years of sales leadership experience in a contact center and/or retail environment
·
Proven record of achieving challenging team and individual sales goals
·
Proficient with computers and comfortable learning new systems
·
Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting
·
Availability to work evenings, weekends, and holidays as needed
·
High school diploma required; associate or bachelor’s degree preferred
·
We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information.