Training and Development Designer (AI Enablement)

Job#: 3051726

Job Description:

Training & Development Designer - AI Enablement

Location: Hybrid (4 days/week onsite)

Position Overview

The Training & Development Designer will lead the design, development, and delivery of enterprise-scale learning experiences that build AI fluency, accelerate adoption of Microsoft 365 Copilot, and help employees responsibly integrate approved AI tools into their daily work.

This role requires a strategic learning and organizational change leader who can translate complex technologies into practical, role-based learning experiences; anticipate adoption barriers; drive behavior change; and support a global workforce of 150,000+ employees through sustained transition and enablement efforts.

The ideal candidate will facilitate engaging learning experiences for employees, leaders, champions, and specialized user groups while ensuring training initiatives align with broader change management, communications, readiness, and adoption strategies.

Key Responsibilities

Learning Strategy & Curriculum Development

• Develop enterprise-wide training and change enablement strategies to support large-scale AI adoption across regions, functions, roles, and varying levels of digital maturity.
• Design role-based learning curricula for Microsoft 365 Copilot, Copilot Studio concepts, and other approved AI tools.
• Create learning journeys that guide employees from awareness to confidence, practical application, responsible usage, and sustained behavior change.
• Build scalable, reusable learning assets that can be delivered consistently across global audiences.

Training Delivery & Facilitation

• Facilitate virtual and in-person training sessions, workshops, office hours, labs, and learning events for employees, leaders, champions, and targeted user groups.
• Create engaging and polished learning experiences that encourage hands-on practice and real-world application.
• Develop high-quality video content that reinforces AI learning concepts and accelerates user adoption.

Change Enablement & Adoption

• Identify audience-specific change impacts, adoption barriers, resistance points, capability gaps, and reinforcement needs.
• Translate change insights into targeted learning and enablement plans.
• Support champion networks, peer-learning communities, and train-the-trainer initiatives to scale learning and reinforce adoption.
• Equip managers, champions, and facilitators with tools, messaging, and resources needed to drive change within their organizations.

Stakeholder Collaboration

• Partner with technology, change management, communications, HR, security, and business stakeholders to align training content with enterprise priorities, governance requirements, and change plans.
• Translate technical AI capabilities, risks, and use cases into accessible training materials for both technical and non-technical audiences.

Measurement & Continuous Improvement

• Measure training effectiveness using adoption metrics, learner feedback, readiness indicators, sentiment analysis, and usage data.
• Continuously refine curriculum, delivery methods, and enablement strategies to improve adoption outcomes and business impact.
• Monitor emerging AI capabilities, governance updates, and employee needs to keep learning content current and relevant.

Core Competencies

Enterprise Learning & Change Strategy

Designs scalable learning and adoption programs that meet the needs of a large, geographically dispersed workforce.

AI Fluency

Understands how Microsoft Copilot and other AI tools can improve productivity, collaboration, creativity, and decision-making.

Audience-Centered Design

Creates content tailored to various roles, functions, skill levels, regions, use cases, and levels of change readiness.

Facilitation Excellence

Develops hands-on learning experiences that build confidence through practical application and ongoing practice.

Change Leadership

Anticipates adoption challenges, supports leaders and champions as change advocates, and implements reinforcement strategies that sustain new behaviors.

Responsible AI Enablement

Promotes secure, ethical, policy-compliant, and responsible use of AI technologies.

Data-Driven Decision Making

Uses learner insights, readiness signals, adoption data, and performance metrics to optimize learning outcomes.

Required Skills

• Instructional Design
• User Experience (UX) Design
• Visual Design
• Learning Strategy
• Technical Training
• Training & Development
• Adobe Creative Suite

Required Experience

• Significant experience designing and delivering learning and change enablement strategies within large, complex, global organizations; experience supporting audiences of 150,000+ employees is strongly preferred.
• Demonstrated expertise using Microsoft 365 Copilot across applications including Word, Excel, PowerPoint, Outlook, Teams, enterprise chat experiences, and basic agent-building capabilities.
• Broad understanding of AI technologies, responsible AI practices, prompt engineering, AI-enabled workflow transformation, and emerging enterprise AI trends.
• Strong instructional design experience, including:
  • Needs analysis
  • Audience segmentation
  • Curriculum architecture
  • Learning objectives and assessments
  • Reinforcement strategy development
  • Blended learning design
• Proven ability to facilitate engaging and outcome-driven learning sessions for diverse global audiences.
• Experience applying organizational change management principles, including stakeholder analysis, change impact assessments, readiness planning, resistance management, reinforcement, and adoption measurement.
• Ability to simplify complex technical concepts into clear, practical, and actionable guidance.
• Experience developing scalable learning assets for facilitators, champions, managers, and employees.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to thrive in fast-paced environments where technology, governance, and user needs evolve rapidly.

Preferred Experience

• 2+ years supporting enterprise AI, digital workplace, productivity, or Microsoft 365 adoption programs.
• 5+ years developing persona-based learning and change strategies tied to business use cases and measurable adoption outcomes.
• Familiarity with Copilot Studio, AI agent concepts, or low-code/no-code automation platforms.
• Experience building:
  • Train-the-trainer programs
  • Champion networks
  • Communities of practice
  • Peer-learning models
• Experience leveraging learning analytics, surveys, usage data, readiness indicators, sentiment analysis, and qualitative feedback to drive continuous improvement.
• Background in Organizational Change Management, Employee Experience, Technology Enablement, or Digital Transformation initiatives.

Education

Preferred: Bachelor's Degree

Success Measures

Success in this role will be demonstrated by:

• Learning curricula that are clearly mapped to target audiences, business outcomes, use cases, readiness needs, and change impacts.
• Measurable improvements in employee confidence, responsible AI usage, Copilot adoption, and new ways of working.
• Consistent deployment of reusable learning and change assets across regions, functions, and stakeholder groups.
• Continuous evolution of learning content in response to changing AI capabilities, governance requirements, and employee needs.
• Effective use of adoption data and learner feedback to identify gaps, improve enablement strategies, and sustain behavior change.
• Being recognized as a trusted advisor for AI fluency, organizational readiness, and enterprise technology adoption.

Main improvements

• Consolidated duplicate content and grouped responsibilities into logical sections.
• Standardized terminology and formatting throughout the document.
• Strengthened executive-level language while maintaining all original requirements.
• Improved readability for candidates and recruiters by separating responsibilities, competencies, experience, and success metrics into distinct sections.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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