Technical Project Manager

Who We Are

Faxtor () builds custom ERP and CRM software for SMEs - sales

automation, operations tracking, workflow management, and more. We work across multiple

industries including manufacturing, real estate, education, lending, and export businesses.

We don't resell off-the-shelf tools. We build things that actually fit the way a business works -

fast, on a proprietary delivery platform we've built in-house.

Role Description

You'll be the primary point of contact for our clients from project kickoff through go-live and beyond. You'll gather requirements, envision how the software should work - mapping user flows, structuring pages, and defining the experience before development begins. A client will describe what they need in plain language; you'll turn that into a prototype or demo of the actual flow, so both the client and the developer are looking at the same thing before a single line of code is written. Getting that flow right matters more than anything else in this role - it's what the developer builds from. You'll manage developers, ensure on-time delivery, and - critically - identify where a client's business can benefit from additional Faxtor solutions. This is a high-ownership role. You'll carry both relationship quality and delivery quality.

What You'll Do

Client Management & Requirements (40%)

• Lead requirement-gathering calls with SME founders and ops teams
• Translate business problems into clear functional specs for developers
• Build a prototype, mockup, or workflow of how the system should work, based on the client's plain-language description - this is what the client signs off on and what the developer builds from
• Tell clients plainly when something they've asked for isn't the right fix, and propose what is
• Provide proactive weekly updates; manage expectations on scope and timelines
• Build strong client relationships that generate trust and retention

Delivery & Developer Coordination (35%)

• Break requirements into tasks; assign, track, and review developer output in Jira
• Manage 5-8 concurrent projects across frontend and backend teams
• Review deliverables before they reach the client - catch gaps early
• Flag risks and resolve blockers without escalating every issue

Upselling & Account Growth (15%)

• Identify expansion opportunities within existing client accounts
• Recommend additional modules, integrations, or support plans based on client needs
• Work with the founders on proposal inputs for upsell conversations

Process & Documentation (10%)

• Maintain project trackers (Jira), SOWs, and change request documentation
• Build lightweight SOPs for repeatable delivery tasks.

You're the Right Fit If

• You've managed software delivery projects end-to-end with direct client ownership
• You can sit in a call with a business owner, understand a messy operational problem, and
• walk out with a clear document
• You can turn that same conversation into a prototype or mockup of the actual flow - not just a written spec
• You know enough about software to have an intelligent conversation with developers - and to know when something isn't right
• You spot client needs and can frame them as opportunities, not just requirements
• You're self-driven - you don't need someone tracking you to stay on top of things
• You communicate clearly in English; Hindi is a plus

Backgrounds that fit well:

• BA or Functional Consultant at a software services company
• Junior PM at a startup with direct client exposure
• Technical Account Manager or Client Success role in a SaaS/software company

What We Offer

• Compensation as per industry standards - based on your experience and what you bring
• Remote-friendly (Bangalore and Mumbai candidates preferred, but open to anywhere in India)
• Direct access to founders - fast decisions, no layers
• Real ownership from day one
• Growing company where your work is visible and your impact measurable

Requirements added by the job poster

• 3+ years of work experience with Technical Project Management

• Working knowledge of Jira or a similar ticketing tool

• Comfortable building wireframes/prototypes directly from a client conversation