Project Manager

We are seeking an experienced Project Manager to lead the final phase of a critical Talkdesk migration for a healthcare system. This individual will step into an active implementation, quickly establish credibility with stakeholders, and drive the project through successful completion.

The ideal candidate has successfully led Talkdesk implementations and contact center transformations, understands the complexities of migrating from legacy telephony platforms to modern CCaaS solutions, and is comfortable leading both technical and business discussions. This role requires a proactive leader who can build strong relationships, manage competing priorities, remove obstacles, and maintain project momentum while delivering an exceptional client experience.

Key Responsibilities

• Assume ownership of an active Talkdesk migration project and lead it through successful completion.
• Partner with client stakeholders, technical teams, vendors, and executive leadership to maintain project momentum and remove roadblocks.
• Manage project scope, schedule, budget, risks, issues, dependencies, and resource planning.
• Lead project meetings, executive status updates, steering committees, and client communications.
• Coordinate testing, deployment, cutover planning, telecom decommissioning, and post-go-live stabilization activities.
• Drive migrations from legacy telephony/contact center platforms to Talkdesk CCaaS while minimizing disruption to business operations.
• Develop project documentation, executive presentations, meeting materials, and client deliverables.
• Facilitate cross-functional collaboration while keeping project teams aligned, motivated, and accountable.
• Identify project risks early, develop mitigation strategies, and resolve issues quickly.
• Support or lead RFP/RFI responses and vendor coordination as needed.
• Successfully deliver projects on time, within scope, within budget, and with a high level of client satisfaction.

Required Qualifications

• 5+ years of Project Management experience
• 3+ years of consulting experience
• Talkdesk implementation or migration experience (required)
• Experience leading enterprise telecom, contact center, or CCaaS transformation projects.
• Experience managing migrations from legacy/analog phone systems to Unified Communications (UC) and CCaaS platforms.
• Experience with telecom system decommissioning and contact center deployment activities.
• Ability to quickly assess project health, identify risks, and execute with minimal onboarding.
• Strong leadership skills with the ability to motivate teams, resolve conflicts, and influence stakeholders across technical and business functions.
• Experience managing project budgets, timelines, scope, dependencies, and vendor relationships.
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail.
• Outstanding written, verbal, presentation, and executive communication skills.
• Strong working knowledge of Microsoft Office and Microsoft Teams.
• Ability to manage multiple priorities and projects simultaneously.
• Willingness to travel up to 25%.

Preferred Qualifications

• Healthcare experience, including at least three years supporting healthcare organizations with project management, change management, or process improvement initiatives.
• Experience with Microsoft Teams Voice implementations.
• Solid understanding of healthcare operations, healthcare applications, and IT infrastructure.
• Experience developing, responding to, or managing RFP/RFI processes.
• Experience deploying Talkdesk CCaaS solutions in enterprise healthcare environments.
• PMP certification preferred.