Operations Associate, Chauffeur Acquisition

About The Role

Wheely is seeking a motivated and detail-oriented Operations Associate to join our team in New York City, focusing on Chauffeur Acquisition. In this role, you will own the end-to-end acquisition funnel, from the initial chauffeur sign-up to their first journey with Wheely. Additionally, you will collaborate with cross-functional teams to enhance the overall chauffeur experience and act as a representative and spokesperson for Wheely, fostering positive relationships within our chauffeur community.

Responsibilities

• Manage the entire acquisition process from chauffeur sign-up to their first journey
• Source and qualify chauffeur leads, building a robust acquisition pipeline
• Convert qualified leads through calls, emails, and in-person meetings
• Collaborate with cross-functional teams to continuously improve the overall chauffeur experience
• Act as a representative and spokesperson for Wheely, fostering positive relationships with our chauffeur community

Requirements

• Experience in an operational and customer-facing role, preferably within a fast-paced environment
• Strong problem-solving skills with a proven track record of delivering creative solutions
• Ability to prioritize multiple tasks effectively in a dynamic work environment
• Excellent analytical skills to assess and improve chauffeur acquisition metrics
• Exceptional communication skills with a focus on clarity, structure, and ownership
• Availability to work at the New York Wheely Academy five days a week

What We Offer

• Base salary of $65k-75k per year, plus equity in a high-growth scale-up.
• Comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing.
• Monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product
• Professional development support, including subsidies for relevant training and learning.

Candidates must be authorised to work in the United States without the need for visa sponsorship, now or in the future.