Service Logistics Analyst

Responsibilities:

• Provide daily on-site support at the 3PL warehouse as an operational extension of program leadership.
• Follow up with warehouse supervisors and team leads to drive completion of open action items and same-day priorities.
• Support implementation and monitoring of new floor processes, including inbound receiving lanes and goods receipt volume initiatives.
• Track deliverables, owners, status, and risks, and provide clear updates to program leadership.
• Triage operational issues and escalations, engage the appropriate resources, and confirm resolution.
• Monitor open non-conformance cases and coordinate follow-through with warehouse, return merchandise authorization (RMA), IT, and customer-facing teams.
• Pull and interpret warehouse and inventory data to support daily decisions, reconciliation, and exception handling.
• Prepare weekly non-conformance reporting by customer and issue type, and flag anomalies or trends for review.
• Manage email action items and collaborate across Planning, Logistics, RMA Support, and 3PL teams to improve returns and fulfillment workflows.

Qualifications:

• 3 to 5 years of experience in warehouse operations, service logistics, distribution center operations, or supply chain support.
• Hands-on experience with warehouse management systems (WMS) and enterprise resource planning (ERP) tools; SAP experience is strongly preferred.
• Proficiency in Microsoft Excel and comfort working with operational data sets, reconciliations, and reports.
• Strong organization and follow-through, with the ability to manage multiple open tasks and changing priorities.
• Clear, professional written and verbal communication skills.
• Ability to work on-site in Irving, Texas and engage directly with warehouse floor teams each day.
• Preferred: experience with reverse logistics, RMA receiving, non-conformance handling, or a 3PL or contract warehouse supporting a large original equipment manufacturer (OEM) or technology company.
• Preferred: experience with operational reporting, supply chain data analysis, or warehouse process improvement.

Vailexa Technology is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.