Front Desk/Credentialer

Hiring Now at Frisco Eye Institute in Frisco, TX

5450 PGA Pkwy, Suite 100, Frisco, TX 75034

The Credentialing Assistant is responsible for supporting the daily activities of the Medical Staff Services Department. This position is responsible for scheduling, project management, reporting, coordinating with various credentialed providers, and assisting the Medical Staff Manager. This position requires a high degree of flexibility and adaptability, independent judgement, prioritizing and planning, projects a professional demeanor and appearance, and works under stress and in situations that demand patience and tact while providing impeccable service. Complete confidentiality of all activities is required.

Essential Functions:

• Assist with the distribution and completion of paper and electronic credentialing pre-applications, applications for appointment and reappointment.
• Resolve credentialing issues through in-person meetings, phone calls, and electronic mail.
• Answer incoming phone calls, and respond to inquiries or redirect in a friendly, timely, and professional manner.
• Provide general office administrative support including but not limited to utilizing a multiline phone system, e-mail, postal mail, scanning, copying, and faxing.
• Generate status reports for credentialing applications and re-credentialing applications.
• Generate MediTech reports for provider surgical cases, consulting cases, and other visit categories for quality profiles.
• Perform primary source verifications.
• Continuously update and maintain the Symplr database with current information.
• Assists with gathering quality data.
• Assist with other daily functions of the Medical Staff Services Department as needed.

Required Qualifications, Knowledge, and Ability:

• Ability to demonstrate eligibility for employment in the United States
• Demonstrated skills in verbal and written English communications to meet documentation standards. Ability to create and write letters and minutes with minimal supervision.
• Ability to perform basic mathematical functions such as counting, adding, multiplication, division.
• Intermediate computer proficiency is required; Demonstrates use of intermediate computer operations, and software programs such as Microsoft Word, Power Point, and Excel Spreadsheets.
• Customer service orientated, actively looking for ways to help people. Provides customer service and focuses on meeting standards of customer satisfaction.
• Social perceptiveness and being aware of others' reactions and understanding why they react as they do.
• Participates in proactive team efforts to achieve departmental and company goals. Ability to relate and work effectively with others, and willingness to participate in goal-setting and educational activities for own professional advancement.
• Handles multiple projects simultaneously. Ability to prioritize and organizes tasks.
• Independent judgement and the ability to exercise decision making without supervision.
• Time management skills and managing how one spends their own time and the time of others.
• High School Diploma or equivalent is required.
• Previous experience in a medical or professional office setting is recommended.

Preferred Qualifications:

• Associates degree in business or related field is preferred.
• Previous experience in a credentialing assistant or in administrative assistant role is preferred.