Haystack
← Back to Jobs
Full time
Technology
EF

Staff Software Engineer - AI-Powered Contact Centre

eFinancialCareers Ltd.Sydney, Sydney🇦🇺AustraliaPosted 5 Oct 2026

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia

Job Description

CommSec is modernising its customer engagement platform, spanning digital, assisted and AI-enabled channels. As a Staff Software Engineer, you'll drive the technical vision for how customers interact with the business, with a strong focus on Microsoft Dynamics 365 Customer Service and Omnichannel.

This hands-on leadership role involves designing scalable cloud-native solutions, building modern APIs, and guiding architecture across multiple teams while championing engineering excellence,

Similar jobs