Help Desk/Desktop Support Analyst

Description
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.

Responsibilities

Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues. Manage and update user accounts, permissions, and group access within Active Directory to support daily operations. Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines. Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.

Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users. Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution. Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps. Requirements
Hands-on experience providing help desk or desktop support in a structured work environment. Working knowledge of Active Directory, including user account administration and access management.

Familiarity with Microsoft Windows 10 and broader Microsoft Windows operating systems. Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues. Experience handling and documenting service desk tickets in an organized support workflow. Strong communication skills with the ability to assist users in a clear and effective manner. Ability to manage multiple support requests while maintaining attention to detail and service quality. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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