Fraud Specialist

Fraud Specialist | Bellshill, United Kingdom | On-site | £28,500 - £29,500 OTE We're hiring on behalf of a leading global customer experience innovator that partners with well-known clients to deliver exceptional service. This is a fantastic opportunity to join a dedicated Fraud Team, playing a crucial role in protecting customers of a major banking division. The Role • Respond to inbound calls to deliver world-class customer service and support. • Investigate and raise scam and fraud cases for online and telephony banking. • Handle objections while reassuring customers and securing their accounts. • Investigate pending payments, approving where no fraudulent activity is detected. • Educate customers on how to protect themselves against fraud and scams. • Support customers with personal banking needs, including transfers and digital banking. What You'll Need • Minimum of 2 years' financial services experience in the UK. • Previous call centre or customer service experience is essential. • Excellent verbal communication skills and fluency in English. • Strong listening skills, conveying empathy, patience, and understanding. • Ability to make complex decisions and work independently. • High levels of accuracy and attention to detail. What's On Offer • Competitive salary with on-target earning potential. • Opportunity for hybrid working after an initial on-site period. • Comprehensive benefits package including well-being resources and discounts. • Potential for career progression within a large, established organisation. Apply via Haystack today!