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Senior Forward Deployed Engineer

Retell AiSan Francisco Bay Area🇺🇸United StatesPosted 20 Feb 2025

Why This Role Stands Out

In this exciting Senior Forward Deployed Engineer role at a rapidly growing, top-ranked AI company, you'll tackle challenging technical problems and directly influence the future of voice AI. This position is perfect for ambitious engineers who thrive in fast-paced environments and want to make a significant impact. Apply to join a team building groundbreaking technology and experience exceptional career growth.

Quick Overview

Seniority
Mid Senior
Employment type
Full Time
Location
San Francisco Bay Area, United States
Posted
1 year ago
Node.jsCall CenterCustomer SuccessHTMLHTTPSJavaJavaScriptLLMPythonScheduling

Job Description

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

 

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

As a Senior Forward Deployed Engineer, you’ll deliver Retell’s voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You’ll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

KEY RESPONSIBILITIES

  • Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.

  • Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.

  • Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools)

  • Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.

  • Scope projects, resolve blockers, and align teams with concise updates.

  • Codify reusable patterns into tools or platform components.

  • Translate field feedback into actionable product and GTM recommendations.

YOU MIGHT THRIVE IF

  • Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).

  • Excel at communication & explaining complex technical concepts to non-technical audiences.

  • Have delivered systems in fast-paced, ambiguous settings.

  • Write production-grade code (Python, JavaScript, or similar).

  • Understand LLM-powered systems and their impact on user experience.

  • Proactively manage risks and maintain momentum under pressure.

JOB DETAILS

  • Cash: 180k - 300k

  • Equity: Equity Provided

  • Location: Redwood City, CA, US - relocation provided

  • US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.

OTHER BENEFITS

  • 100% coverage for medical, dental, and vision insurance

  • $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks

  • $200/month wellness reimbursement (gym, fitness classes, etc.)

  • $300/month commuter reimbursement (gas, Caltrain, etc.)

  • $75/month phone bill reimbursement

  • $50/month internet reimbursement

COMPENSATION PHILOSOPHY

  • Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.

  • Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.

  • High Ownership: Small teams, >$1M revenue/employee, and significant equity.

  • Performance-Based: Offers tied to interview performance, not experience or past salaries.

INTERVIEW PROCESS

  1. Recruiter Intro Call (15min): Learn about us and share your background.

  2. Technical Phone Interview (45 min): Live coding on CoderPad, explaining your approach.

  3. Onsite/Virtual Interviews (2–3 hrs): Hosted in our office if located in the Bay Area or virtual, with three rounds:

    1. Communication: Persuade and align stakeholders.

    2. Architecture Case: Design a production-ready system.

    3. Problem-Solving: Build a full-stack solution under constraints in any basic environment setup like python, java, node.js, etc.

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