Project and Program Management - Program Manager Tech 2

Job#: 3046357
Job Description:
Project and Program Management - Program Manager Tech 2
Location: Remote
Hours: M-F 8-5
Length: 10+ (up to 18) Month W2 Contract. Can Extend.
Role Overview
We are seeking a Program Manager for up to an 18-month engagement to manage the day-to-day operations of a large external developer partner program. The goal is to automate these operations. The ideal candidate will quickly assume control of the workload, execute tasks with precision, and establish a program that is largely self-sustaining by the end of the engagement.
Key Responsibilities

• Manage the end-to-end partner workflow, including application, onboarding, technical validation, launch, and recurring re-validation.
• Triage partner submissions and evaluate applicants against published eligibility criteria.
• Intake and process partner-submitted technical and contact information.
• Track agreement and terms signature status and communicate updates to partners.
• Validate, submit, and track technical configuration and domain requests with the engineering team.
• Coordinate validation testing with the test team and drive issue resolution.
• Monitor the work-item board, enforce deadlines, and ensure all items move toward closure.
• Own partner communication through a shared email alias and a public technical community.
• Track and manage partner issues, extensions, and escalations.
• Serve as a liaison between external partners and internal technical teams.
• Run recurring lifecycle reviews, including inactivity, low engagement, and re-validation cycles.
• Support quarterly commercial operations, including usage-based invoicing and payment tracking.
• Report program status and progress to stakeholders.
• Build workflow automations with Power Automate and AI tools to replace repetitive manual steps.
• Maintain process documentation to ensure a clean handover at the end of the engagement.

Required Qualifications

• 3-5 years of experience in technical program management, partner/developer operations, or technical account management.
• Experience working with external partners or managing a partner program.
• Previous enterprise and technical industry client experience required.
• Strong written and verbal communication skills for external audiences, including the ability to deliver negative news diplomatically.
• Ability to read technical documentation and API references and translate them into practical guidance for third-party developers.
• Exceptional attention to detail, as the role involves rule-based validation where accuracy is critical.
• Hands-on experience automating processes with Power Automate or equivalent tools and using AI to eliminate repetitive work.

Preferred Qualifications

• Experience with work-item/ticketing tools such as Azure DevOps (1+ years).
• Familiarity with web protocols, APIs, and DNS/domain ownership.
• Light scripting skills in Python or PowerShell.
• Experience with usage-based billing.
• Strong partner and stakeholder relationship management skills.
• A positive, self-directed attitude with comfort in adapting to shifting deadlines and scope.
• Ability to manage multiple concurrent workstreams effectively.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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