Project and Program Management - Program Manager Tech 2

Job#: 3058588
Job Description:
Program Manager, Partner Operations (Remote)
Location: Remote
Start Date: 11/16/2026
End Date: 12/31/2026 (with potential for extension)
Pay Rate: $58.00/hr
Summary We are looking for a Program Manager to run the day to day operations of a large external developer partner program and automate them. The right person will take over the workload quickly, do the work accurately and leave behind a program that largely runs itself.
About the Team This team supports and governs partner onboarding and program operations. The team manages partner inquiries, validates and processes applications, coordinates policy and engineering requests, drives compliance activities and improves operational efficiency through automation. You will contribute to these projects:

• Partner onboarding and lifecycle management
• Process automation using Power Automate and AI assisted solutions
• Partner eligibility and compliance programs
• Engineering driven domain and configuration request management
• Recurring operations such as revalidations, inactivity reviews and quarterly invoicing

Typical Day The day starts in the shared partner mailbox and the technical community forum. You triage incoming partner inquiries, submissions and requests, answer what you can and flag sensitive items for the daily sync with the program lead. After that, you work the board. You check open validation items for correct ownership and status, send test results, follow up with partners who missed deadlines and process new applications and onboarding submissions against eligibility criteria. You also validate domain and configuration requests against policy, batch them and submit them to engineering, then track them through review and rollout. Throughout the day, you look for repeated steps that a Power Automate flow or an AI assisted step could replace, and you build those automations. Weekly and quarterly work includes revalidation requests, inactivity reviews and quarterly invoicing.
Responsibilities

• Manage the full partner workflow: application, onboarding, technical validation, launch and recurring revalidation
• Triage partner submissions and evaluate applicants against published eligibility criteria
• Intake and process technical and contact information submitted by partners
• Track the signature status of agreements and terms and report it back to partners
• Validate, submit and track technical configuration and domain requests with the engineering team
• Coordinate validation testing with the test team and drive issue resolution so partners can move forward
• Monitor the work item board, enforce deadlines and follow ups, and move every item to closure
• Own partner communication through a shared email alias and a public technical community
• Track and manage partner issues, extensions and escalations
• Serve as the liaison between external partners and the technical teams behind the program
• Run recurring lifecycle reviews for inactivity, low engagement and revalidation
• Support quarterly commercial operations, including usage based invoicing and payment tracking
• Report program status and progress to stakeholders
• Build workflow automations with Power Automate and AI tools to replace repetitive manual steps
• Maintain process documentation for a clean handover

Required Skills

• 3 to 5 years of experience in technical program management, partner or developer program operations, or technical account management
• Experience running a structured, multistage external partner process from intake through eligibility review, technical validation, launch and recurring revalidation
• Experience working with external technology partners or running a partner program
• 2+ years of hands-on experience building workflow automation in Power Automate or a similar low code platform, including form driven intake, record and status updates, templated notifications, deadline and escalation triggers, and automated reporting
• Practical experience using AI tools to remove repetitive work
• 2+ years using Azure DevOps or Visual Studio Online to manage queues and boards
• Ability to read technical documentation and API references and turn them into practical guidance for third party developers
• Excellent written and verbal communication with external developers and other external audiences, including the ability to decline requests clearly and diplomatically
• Advanced Excel skills and experience handling data from forms
• Highly detail oriented, since much of this role is rule based validation where one missed check can cause problems later

Preferred Skills

• Experience with work item or ticketing tools such as Azure DevOps
• Customer support or technical support experience
• Familiarity with web protocols, APIs, and DNS or domain ownership
• Light scripting in Python or PowerShell
• Exposure to usage based billing
• Strong partner and stakeholder relationship management
• Energetic, positive and self directed, and comfortable when deadlines and scope change
• Ability to manage multiple concurrent workstreams and keep them on schedule

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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