Specialist, Hardware Asset Management

About the Role

The Specialist, Hardware Asset Management owns the full lifecycle of Success Academies' technology assets, from purchase through deployment, repair, refresh and secure disposal, across our network of schools and offices. Reporting to the Leader Network and Hardware, this role leads the asset management and logistics team and partners with Systems, Help Desk, Security, School Operations, Supply Chain and Finance. They keep asset data accurate and auditable so that every scholar and staff member has working technology and the organization spends on it responsibly.

Key Responsibilities

• Owns the end-to-end lifecycle of hardware and software assets, from requisition and receiving through deployment, repair, refresh and secure disposal.
• Maintains an accurate, auditable inventory of Apple, Chromebook, iPad, classroom display and other devices across all school and office sites in ServiceNow and connected platforms.
• Forecasts device refresh and capacity needs to support new school openings, grade expansions and staff growth, and manages the related budget.
• Tracks software licenses, subscriptions and renewals, and works with Supply Chain and Finance on purchasing and vendor negotiations to eliminate unused or duplicate spend.
• Builds and maintains integrations between ServiceNow, JAMF, Google Admin, Okta and Apple Business Manager, and runs regular reconciliations so asset records stay current.
• Leads and develops the asset management and logistics team, and maintains SOPs for receiving, deployment, loaners, returns and offboarding.
• Supports financial, security and compliance audits with accurate asset, depreciation and chain-of-custody records, and reports on utilization, loss and damage rates, and total cost of ownership.

Qualifications

• 3+ years of experience in IT asset management, inventory management or IT operations in an enterprise environment.
• Experience supporting 25+ offices or sites across a large geographic footprint.
• Hands-on experience with ServiceNow Asset Management / CMDB, JAMF Pro and Apple Business Manager.
• Strong Excel / Google Sheets skills, including building reports and dashboards.
• Bachelor's degree in Information Technology, Business, Supply Chain or a related field.

Competencies

• Attention to Detail: Keeps asset, license and financial records accurate and audit-ready, and catches discrepancies before they become losses.
• Stakeholder Management: Explains technical and financial tradeoffs in plain language and aligns Technology, Finance, Supply Chain and school leaders on priorities.
• Analytical Thinking: Uses inventory, utilization and cost data to forecast needs and find savings.
• Team Leadership: Delegates clearly, develops team members and holds a high standard for process quality in a fast-paced environment.

Compensation, Benefits, & Perks

At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.