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Telephony/Telecom Architect

Tech Mahindra (Americas) Inc.Plano, TX🇺🇸United StatesPosted 10 Sept 2026

Why This Role Stands Out

Leverage your extensive telephony and telecom expertise to design innovative solutions and drive impactful projects within a renowned global company. If you excel in Avaya technologies, SIP protocols, and have a knack for complex call flow design, this hybrid role offers significant career growth and the opportunity to shape the future of communication infrastructure. Apply to join a dynamic team and contribute to cutting-edge projects.

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Plano, TX, United States
Posted
21 hours ago
DNSAvaya

Job Description

 Job Responsibilities:

  • Should have 12+ years of experience in managing Telecom, Unified Communications, Contact Center Technology.
  • Experience in designing and understanding the different call flow scenarios.
  • Worked as solution architect.
  • Worked on Avaya Voice implementation & upgrades.
  • Worked with multiple OEM and vendors
  • Handling CCT L3 / L4 tasks for Avaya Contact Center and Unified Technology.
  • Preparing RCA and handling P3/P4 issues.
  • Hands-on experience on Avaya Technologies like CM, SMGR, SDM, ACR
  • Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
  • Working understanding of Avaya Breeze, Avaya Contact Center
  • Avaya Aura Routing, Avaya Aura Implementations & Servicing.
  • Hands-on experience on various recording solutions
  • Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
  • Good understanding PSTN concepts like, TFN, DID, ANI, etc.
  • Worked on routing Protocols Like Analog, Digital, SIP and H323, TCP, TLS
  • Worked on Avaya Voice implementation Solution.
  • Customer satisfaction approach.
  • Campus Voice Network Design and Integration.
  • Enterprise Avaya Voice Network Design and Implementation.
  • Understanding of design concepts.
  • Good Understanding of Cisco IPT like CUCM, CUC, Webex, Cloud technologies will be an added advantage.
  • Working experience in Vendor, OEM will be an added advantage.
  • Avaya / OEM design certification

Shift Timings: Rotational shifts in 24*7 environment

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