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Telephony/Telecom Architect

Tech Mahindra (Americas) Inc.United States🇺🇸United StatesPosted Oct 5, 2026

Why This Role Stands Out

Leverage your extensive telephony and telecom expertise to design innovative solutions and drive impactful projects within a renowned global company. If you excel in Avaya technologies, SIP protocols, and have a knack for complex call flow design, this hybrid role offers significant career growth and the opportunity to shape the future of communication infrastructure. Apply to join a dynamic team and contribute to cutting-edge projects.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

United States

Posted

3 days ago

DNSAvaya

Job Description

Job Responsibilities:

Should have 12+ years of experience in managing Telecom, Unified Communications, Contact Center Technology.
Experience in designing and understanding the different call flow scenarios.
Worked as solution architect.
Worked on Avaya Voice implementation & upgrades.
Worked with multiple OEM and vendors
Handling CCT L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing, Avaya Aura Implementations & Servicing.
Hands-on experience on various recording solutions
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like Analog, Digital, SIP and H323, TCP, TLS
Worked on Avaya Voice implementation Solution.
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC, Webex, Cloud technologies will be an added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya / OEM design certification