Google Cloud Platform Data Engineer

Job Overview

We are seeking an experienced Data Engineer with expertise in Google Cloud Platform (Google Cloud Platform) and Contact Center technologies to support a large-scale customer experience transformation initiative. This role involves designing scalable data solutions, building real-time data pipelines, and integrating cloud-based contact center platforms to enable data-driven customer engagement.

The ideal candidate will have hands-on experience with CCaaS platforms (Five9, Genesys, IVR, or Contact Center technologies) along with strong Google Cloud Platform data engineering skills.

Required Skills

• 8+ years of experience as a Data Engineer
• Strong experience with Google Cloud Platform (Google Cloud Platform)
• Hands-on experience with BigQuery
• Experience building ETL/ELT pipelines
• Experience with Kafka or Google Pub/Sub
• Strong SQL and Python programming skills
• Experience with data modeling and large-scale datasets
• Experience developing REST APIs and integrating enterprise applications

Preferred Skills

• Experience with Five9, GECX, or Genesys Cloud
• Contact Center / CCaaS implementation experience
• IVR design and call routing experience
• Automatic Call Distribution (ACD)
• Omnichannel customer interaction workflows
• Cloud Run, GKE, or containerized applications
• Java
• Hadoop
• CI/CD and DevOps practices

Key Responsibilities

• Design and develop scalable ETL/ELT pipelines using Google Cloud Platform technologies.
• Build and maintain real-time data processing solutions using Kafka or Google Pub/Sub.
• Develop data models supporting analytics, reporting, and customer experience initiatives.
• Integrate contact center platforms with enterprise systems, CRM, and APIs.
• Support cloud-based CCaaS implementations and contact center modernization projects.
• Ensure data quality, governance, scalability, and performance.
• Collaborate with engineering, analytics, and business stakeholders in an Agile environment.
• Contribute to cloud architecture, automation, and deployment best practices.

Preferred Background

Candidates with experience in any of the following will be highly preferred:

• Five9
• GECX (Google Customer Engagement Center)
• Genesys Cloud
• Contact Center / CCaaS Platforms
• IVR & Call Routing
• Customer Experience (CX) Platforms