RDK-B Triage Engineer

Job Title: RDK-B Triage Engineer
Location: Philadelphia, PA
Client: Comcast
Rate: $85K or $48/hr
Job Type: Full-Time / Contract

Job Description:

Key Responsibilities:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems.
• Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot end-to-end (E2E) issues in broadband devices across various RDK-B broadband components, including WiFi/Mesh, DOCSIS, Fiber, LTE, and similar access network technologies.
• Conduct source code reviews to identify root causes within individual components and the overall platform.
• Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis.
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and operational efficiency.
• Leverage AWS technologies such as S3, Athena, and QuickSight to analyze data from millions of field devices and deliver actionable insights.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues.
• Perform global metric comparisons across various device models to identify trends, anomalies, and performance issues.

What You'll Bring:

• Strong experience with C/C++, Python, and Linux.
• Experience with log management, analysis, monitoring, and visualization tools such as Elastic Stack (ELK), Splunk, and Grafana.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience working in a Technical Lead or Senior Engineer role.
• Experience mentoring and guiding a small team of engineers.
• Ability to make sound technical decisions and effectively communicate and justify technical recommendations.
• Experience with defect tracking tools, particularly Jira.
• Experience with Source Control Management (SCM) tools such as Git and GitHub.
• Strong experience with SQL and/or Amazon Athena.
• Experience troubleshooting complex broadband, embedded, networking, and software issues.
• Strong analytical, debugging, problem-solving, and communication skills.