Quick overview
Job description
• Conduct administrative review of new annuity and life insurance orders to confirm required paperwork, licensing, training, and firm documentation are complete before submission or processing.
• Support FPs with state insurance licensing requirements, renewal reminders, continuing education tracking, and related administrative questions.
• Collaborate with the Vice President, Director of Insurance & Annuities on support process and projects as needed.
• Submit and monitor carrier appointment requests on behalf of FPs, including follow-up with carriers, vendors, and internal registration or compliance partners.
• Assist with AFFIRM and RightBridge Annuity Wizard cases.
• Process and reconcile monthly insurance and annuity commission reports, identify discrepancies, and coordinate follow-up with carriers, vendors, accounting, or internal partners as needed.
• Claim newly issued insurance and annuity contracts in applicable reporting systems and maintain accurate records for production, reporting, and oversight purposes.
• Document insurance and annuity transactions in firm recordkeeping systems and maintain organized files for carrier selling agreements, product information, and transaction support materials.
• Respond to advisor and associate inquiries in a timely, professional manner and provide clear guidance on administrative processes, required forms, submission steps, and status updates.
• Coordinate with carrier wholesalers, service teams, broker general agencies, technology vendors, and internal departments to resolve operational issues and support efficient case processing.
• Maintain awareness of approved insurance and annuity platforms, carriers, products, and administrative workflows to help ensure consistent support to advisor teams.
• Identify process improvement opportunities related to forms, workflow, communication, recordkeeping, reporting, and advisor support.
• Participate in Advisor Solutions Team or other Wealth Management projects and initiatives as assigned.
• Prior experience supporting insurance, annuity, wealth management, brokerage, banking, or financial services operations.
• Strong administrative, organizational, and follow-up skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Outlook, Excel, Word, Teams, CRM and web-based workflow or document management systems.
• Knowledge of Annuity, Life Insurance, Long Term Care & Disability Insurance products, new business processing, and licensing and education requirements.
• Excellent written and verbal communication skills, including the ability to explain processes and requirements clearly to advisor teams and internal partners.
• High attention to detail and accuracy when reviewing forms, reports, and transaction documentation.
• Ability to work in a regulated financial services environment and maintain confidentiality with client, advisor, and firm information.
• Demonstrated ability to build productive relationships with internal departments, external carrier partners, vendors, and advisor teams.
Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, dental and vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional development opportunities
• Tuition reimbursement ($15,000 lifetime cap)
• Discounted personal insurance including home, auto and recreational vehicles
• Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work!
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