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Customer Service/Dispatch Specialist Consultant

Infojini IncAustin, TX🇺🇸United StatesPosted Aug 24, 2017

Why This Role Stands Out

You'll gain valuable experience in logistics and customer relations within a reputable company, enhancing your problem-solving and communication skills. This role is perfect for proactive individuals with a knack for efficient coordination and a commitment to exceptional service. Apply today to embark on a rewarding career path!

Quick Overview

Seniority
Mid Senior
Employment type
Contract
Work mode
On Site
Location
Austin, TX, United States
Posted
9 years ago

Job Description

Job Summary

  • · Answers Pickup calls from customers and schedules using Via software to drivers.
  • · Document performance and maintain related records accurately
  • · Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction

Knowledge, Skills, and Abilities:

  • · Skill in reading and relaying information to customers, service providers and drivers.
  • · Ability to deliver excellent telephone customer service utilizing verbal communication skills
  • · Knowledge of the American Disability Act service area
  • · Ability to problem-solve quickly and effectively customer and driver issues verbally.

Education and Experience:

  • High school diploma or GED required.

    Two (2) years of Customer service or dispatching experience required.

    Two (2) years of transportation or related experience is preferred.

All your information will be kept confidential according to EEO guidelines.

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