Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Pompano Beach, FL, United States
Posted
19 hours ago
Active DirectoryAzureDNSHelp DeskTechnical SupportTicketing SystemsVMware
Job Description
Duties and Responsibilities:
- Participate in team projects, meetings, and assignments to support infrastructure initiatives.
- Support the configuration and administration of virtual servers in VMware and/or Hyper-V environments.
- Assist with patching and system updates to reduce vulnerabilities and maintain system health.
- Maintain and verify backup systems; participate in disaster recovery testing and documentation.
- Support user and group management using Active Directory and Group Policy.
- Help configure and maintain core services such as DNS, DHCP, DFS, and Certificates.
- Perform basic network troubleshooting, including diagnosing connectivity issues, identifying misconfigurations, verifying switch and port status, and assisting with network equipment documentation.
- Assist with monitoring network and system health using departmental tools.
- Support the setup and deployment of infrastructure equipment such as switches, access points, and cabling under supervision.
- Document technical procedures, system configurations, and troubleshooting steps as directed.
- Read, understand, and enforce departmental procedures and policies.
- Ensure accurate incident tracking and asset management through service desk ticketing and inventory systems.
- Travel to remote locations to assist with equipment deployment and provide support as needed.
- Participate in after-hours work and on-call rotation as assigned.
- Perform other duties as assigned.
- Ability to lift up to 50 pounds.
- Report to work in the office 5 days a week.
- Bachelor’s Degree or Technical Institute Degree/Certificate in Information Systems or related fields or equivalent work experience.
- Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role.
- Familiarity with ticketing systems, documentation practices, and basic networking is preferred.
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Azure Fundamentals
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