Quick Overview
Job Description
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years.
Location: Various UK Locations
Employment Type: Permanent, Full time
Hours: 40 hours per week
Leaving the Armed Forces? Build your next career with The AA. We recognise the leadership, resilience, technical expertise and decision-making skills developed through military service, and we're committed to helping you transition into a rewarding civilian career.
If you have experience in mechanical, engineering or technical roles, your skills could be the perfect fit for an AA Roadside Patrol. We'll provide the specialist training, support and development to help you succeed.
Whether you've served as a Vehicle Mechanic, REME, Royal Engineers, RAF Mechanical Technician, Royal Navy Marine Engineer, Recovery Mechanic, HGV Mechanic, or in another technical, engineering or maintenance role, your experience could provide an excellent foundation for becoming an AA Roadside Patrol.
This is the job
As an AA Roadside Patrol, you'll help our members when they need it most. You'll diagnose vehicle faults, carry out roadside repairs where possible, keep customers safe and make informed decisions to get them moving again.
Working independently with the support of an experienced operational team, you'll use your technical expertise, problem-solving skills and calm approach to deliver outstanding service.
What will I be doing?
- Responding to roadside breakdowns and managing each incident through to resolution
- Diagnosing mechanical, electrical and electronic vehicle faults
- Carrying out safe roadside repairs where appropriate
- Completing dynamic risk assessments to ensure everyone remains safe
- Communicating clearly and reassuring customers
- Working with other AA teams to coordinate onward journeys when required
- Developing your technical skills through ongoing training
What do I need?
We're looking for people with:
- Mechanical, engineering or technical experience gained through military service or civilian employment
- Strong problem solving and fault-finding skills
- Excellent communication and customer service
- The ability to work independently and make sound decisions
- A safety first mindset
- A full UK driving licence
You don't need experience with every aspect of modern vehicle technology. We'll provide training in fault code diagnostics, hybrid and electric vehicles, modern roadside repair techniques, and you'll work towards achieving the IMI Level 2 Award in Electric/Hybrid Vehicle Routine Maintenance Activities.
Most importantly, we're looking for people with the right attitude, willingness to learn and commitment to delivering outstanding service.
Belonging at The AA
At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including;
- 25 days' annual leave plus bank holidays, the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
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