Team Performance Lead - WCA

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

To motivate and support a professional clinical operations team to achieve high performance and quality levels, compliant activity and excellent customer service, through effective performance and team management, working closely with Clinical Practice Leads, Clinical Auditors, and supporting the Delivery Manager in the smooth delivery of assessment centre activity.

• Supervise Clinical Assessment Centre sessions, including face to face, telephone, and paper-based assessments, and remote delivery requirements.
• Develop, motivate, manage and retain quality staff who are capable of ensuring the delivery of service requirements, including clinical and non-clinical support roles.
• Day to day resource management to ensure efficient delivery of all assigned functional assessments, including remote delivery within the scope of the Assessment Centre, maintaining close working relationships and managerial support in delivering a service to claimants.
• Manage individuals’ performance through the use of the HAAS Performance Excellence Framework ensuring that staff are exceeding their minimum performance targets, completing regular performance and development reviews, observations, coaching and personal development.
• Ensure staff feel engaged and supported, through reviews, regular feedback and action plans based on an individual and team balanced scorecard approach
• Apply continuous improvement methodology to improve the delivery of services, considering the engagement of clinicians, non-clinical support teams, and the claimant journey.
• Effective communication across the clinical operations, clinical excellence, and business support functions.
• Contributing to best practice sharing through shared resources, skills, know-how and expertise

Essential Criteria

• Excellent interpersonal skills and experience in a supervisory role.
• Working knowledge of resource management, and the ability to flexibly adapt to changing priorities
• Demonstrable ability to handle multiple priorities while ensuring productivity and delivery of the highest quality.
• Able to effectively network and collaborate to build and maintain effective relationships internally and externally.
• Experience and ability to manage performance and productivity whilst maintaining staff engagement.

Desirable Criteria

• Understanding the barriers faced by people with physical and mental health difficulties in relation to attendance and engagement with clinical assessments
• Understanding of the HAAS purpose and approach
• Willingness and motivation to undertake and apply Continuous Improvement methodology training to yellow/ green belt level (Lean Six Sigma methodology)