Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Plano, TX, United States
Posted
1 week ago
Root Cause Analysis
Job Description
Position: Production Support
Location: Plano, TX 75024 (Onsite)
Hiring: Fulltime with Hexaware Technologies
Mandatory skills: Production support: MDM, Informatica
Job Description:
- Troubleshoot complex application and environmental issues
- Good to have skills: Data Platforms - MDM, Informatica background
- Monitor Alerts, batch jobs, data loads, and integrations
- Maintain automation, standard operating procedures, and changing logs
- Coordinate with infrastructure, network, and development teams to resolve incidents
- Assist with the configuration and operational deployment
- Development of solutions to connect customer systems and extract and transform data
- Validate and test configurations against business requirements
- Effectively investigate issues/incidents and communicate findings in a root cause analysis
- Support and document scheduled production processes
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