General Manager, Mixed-Use (Class A Office & Event Space)

RESPONSIBILITIES:

Integrated Campus Operations - Direct daily property management, facilities, security, parking, and IT & infrastructure, lighting and grip, events, and contracted services. Establish service standards, escalation paths, and clear accountability across teams.
Financial Management – Produce budgets, forecasts, variance analysis, expense controls, CAM estimates and reconciliations, accounts receivable, collections, and accounts payable. Ensure tenant billbacks and ancillary activity are documented, billed, collected, and reconciled accurately.
Leasing and Tenant Retention - Partner with leasing, asset management, brokers, legal, and construction on prospect tours, proposals, tenant improvements, lease execution, onboarding, renewals, and retention. Monitor occupancy, expirations, and tenant risks.
Events and Ancillary Revenue - Oversee event venues, parking, lighting and grip, telecommunications, location rentals, and related services. Establish pricing, contracting, operating, billing, and profitability standards, and adjust offerings based on demand, cost, risk, and strategic fit.
Tenant and Customer Experience - Maintain a visible on-site presence and service standards for tenants, event clients, and visitors. Resolve issues promptly and coordinate communication across departments.
Capital Projects and Construction - Represent operations in capital projects, tenant improvements, repairs, replacements, and adaptive-reuse initiatives. Coordinate scope, budget, schedule, access, tenant communication, and turnover with internal and external partners.
Risk, Security, and Life Safety - Identify operational and business-plan risks and implement corrective action. Oversee insurance compliance, claims, preventive maintenance, physical-condition reviews, security, access, parking, incident response, and life-safety programs.
Contracts and Vendors - Develop scopes of work, competitively bid services, negotiate and administer contracts, monitor vendor performance, and enforce service, insurance, and compliance requirements.
Lease Administration - Review leases and monitor critical obligations, including expense caps, base years, exclusive-use provisions, co-tenancy requirements, and tenant compliance.
Marketing and Business Development - Partner with leasing, brokers, operators, and marketing to position office, event,
parking, and ancillary offerings. Ensure approved materials and commitments accurately reflect availability, pricing, operating requirements, and campus capacity.
Operating Procedures and Improvement - Develop and maintain procedures for tenant and client onboarding, events, billing support, work-order escalation, parking, access, vendors, incident response, and after-hours operations. Improve workflows, controls, service levels, and decision rights.
Stakeholder Communication and Reporting - Maintain strong relationships with tenants, partners, owners, investors, government, community representatives, and internal teams. Deliver accurate, timely operating and financial reports and participate in owner and joint venture meetings.

SUPERVISORY RESPONSIBILITIES:

Hire, train, coach, and supervise employees and contracted resources in accordance with company policy and applicable law.
Set organizational structure, role clarity, work schedules, coverage plans, and performance expectations for employees and contracted resources. Align staffing, overtime, and after-hours coverage with business demand, service levels, safety, compliance, and budget.

EDUCATION/EXPERIENCE REQUIREMENTS:

Bachelor's degree preferred or equivalent experience.
7-10 years of progressively responsible commercial property, asset, or campus operations experience, including financial performance, tenant relations, lease administration, vendor management, team leadership, and capital projects.
Experience supporting leasing, tenant retention, CAM reconciliations, multiple revenue streams, and owner or joint venture reporting.
Experience with a mixed-use campus, event venue, or other operation with ancillary services and nonstandard hours strongly preferred.
California real estate license preferred. IREM, BOMA, CCIM, or similar certification is a plus.
Construction project management experience.

KNOWLEDGE, SKILLS AND ABILITIES:

Strong commercial real estate, financial, operational, and people leadership skills.
Ability to develop and present business plans, budgets, forecasts, recommendations, and operating results.
Ability to interpret leases, contracts, financial statements, and real estate calculations, including triple-net recoveries, expense caps, base years, and percentage rent.
Clear written and verbal communication with tenants, vendors, executives, investors, attorneys, and public agencies.
Sound judgment, discretion, organization, accuracy, and follow-through in a fast-changing operating environment.
Proficiency in Microsoft Outlook, Teams, Word, Excel, Yardi, and Angus.
Ability to work a flexible schedule based on campus operations, including occasional evenings, weekends, or holidays.

WHAT SKR OFFERS

At SKR, we provide compensation and benefits to support our employees. Eligible employees receive a compensation package and have access to a range of benefits designed to support their needs both at work and outside of it. These include:

• A variety of Medical, dental, and vision benefits plans
• Health Savings Account with a generous employer contribution
• Company paid life & disability insurance
• 401(k) savings plan, with company match
• Paid time off, including: vacation days, 9 designated holidays, and sick time

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At SKR, base pay is one part of the total compensation package. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range for the position in Los Angeles is $170,000 - $210,000.